Effective Date: 10/03/2023
Website: https://drdelgado.com.au
Practice Name: Dr Melissa Delgado – Gynaecologist & Obstetrician
Dr Melissa Delgado respects and protects your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or communicate with our practice.
1. What We Collect
We may collect and store the following types of information:
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Personal information you provide via contact forms (e.g. name, email, phone number, medical concerns)
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Technical data such as your IP address, browser type, device type, and operating system
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Usage data from cookies, tracking pixels (e.g. Google Analytics 4, Meta Pixel), and similar technologies
2. Use of Tracking Tools
We use third-party analytics and marketing tools to understand how visitors use our site and improve our services:
Google Analytics 4 (GA4)
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Tracks user behaviour, session duration, and navigation
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Helps us understand how patients find and use our website
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Data is aggregated and anonymised
Meta Pixel (Facebook/Instagram)
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Allows us to measure the effectiveness of our digital marketing
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May show relevant ads based on your activity on our site
These tools may place cookies on your device and collect information including pages viewed, links clicked, and form submissions.
3. Cookies
Our website uses cookies to enhance user experience and performance. Cookies may:
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Remember your preferences for future visits
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Track website usage for analytics
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Help improve the delivery of relevant advertising
You can choose to disable cookies via your browser settings, although this may affect site functionality.
4. Contact Forms and Submission Data
When you submit a form on our website:
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You are providing personal health-related information voluntarily
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This data is sent securely to our practice inbox for the purpose of responding to your enquiry or booking request
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By submitting a form, you consent to the terms outlined in this policy, including the use of cookies and analytics tools
We do not sell or share your personal information with third parties for marketing purposes.
5. Medical Confidentiality
All personal and medical information submitted via our website is treated as confidential and handled in accordance with the Australian Privacy Principles (APPs) and relevant health records legislation.
Any personal medical details you provide online are used strictly for practice purposes and are stored securely.
6. Embedded Content
Pages or blog posts may include embedded content from third-party sources (e.g. YouTube, Google Maps, or Instagram). Embedded content behaves in the same way as visiting those external sites, which may collect data and track your interactions.
7. Your Rights and Access to Information
You have the right to:
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Request a copy of any personal data we hold about you
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Correct or update your information
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Request deletion of your personal data (except where retention is required for legal or clinical reasons)
To make a privacy request, please email [email protected].
8. Data Security
We implement secure technologies and procedures to protect your data from unauthorised access, loss, or misuse.
Form submissions are encrypted, and access to personal information is restricted to authorised staff only.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations or website functionality. The latest version will always be available at https://drdelgado.com.au/privacy-policy (or relevant URL).
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Practice Manager
Email: [email protected]
Phone: (02) 7801 2255
